Handling accessibility demand letters

Four things you should never EVER do, and four things definitely TO do

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One: Do NOT think that installing an overlay / plugin / tool is going to magically solve your accessibility issues

Two: Do not fall into the trap of thinking insurance or indemnity is going to cover your costs / losses

Three: Do NOT get a “free risk assessment”

People are always attracted to getting something for free, DON’T DO IT.

Four: Do not feed the trolls

One: Figure out your true accessibility status

Two: Build an actionable remediation roadmap

Three: Call out your desired standard in every contract you execute in the future

Four: Add Accessibility to all your OKRs and Customer Journeys

Written by

Blogger, disability advocate, nerd. Bringing the fire on ableism. A11y Architect @ VMware. Wheelchair user w/ a deaf daughter. CS, Law, and Business background

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