Are bad captions better than no captions?

AI-based captioning software is becoming more prevalent thanks to pandemic WFH. But do the people who need them most find them helpful?

Zoom closed captioning button and notification
Zoom closed captioning button and notification
Screen shot of Chrome accessibility live captioning toggle
Screen shot of Chrome accessibility live captioning toggle
Chrome settings page where you can turn on live captioning and thicker box around the focused object. I use both. They are extraordinarily helpful.

Band-aids don’t eliminate the need for the wound to heal, folx.

Remember that.

Meryl Evans captioning video showing how bad auto-captioning solutions can be.

How important is captioning accuracy?

What happens when captioning goes wrong

Confusion

from https://www.3playmedia.com/learn/accessibility/quizzes/caption-fails-what-did-they-really-say/

The message is changed entirely.

Screen shot of Mitt Romey video hosted on YouTbue with captions turned on
Screen shot of Mitt Romey video hosted on YouTbue with captions turned on
This video is no longer available on YouTube. This screenshot is from https://www.sfcollege.edu/accessibility/electronic-accessibility/canvas/captions

What turns captions into auto-craptions?

Yesterday, I was on a call where an Australian director at my employer said “invisible disability” and it came up as “miserable disability.”

His name is Alister, and it came up as Allosaurus.

This happens, and it happens frequently.

We don’t have any (customers/employees/students) with hearing loss

Blogger, disability advocate, nerd. Bringing the fire on ableism. A11y Architect @ VMware. Wheelchair user w/ a deaf daughter. CS, Law, and Business background

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