Dylan Panarra v. HTC Corp — Case 6:20-cv-06991, Filed 11/18/20 in the United States District Court, Western District of New York.
This is just plain, bad #DCX — Disabled Customer Experience.
It’s not any more complicated than that. …
People are increasingly posting that they (or their products) have been recently received a certificate in some accessibility-related topic. Even more so, people from outside of the United States are posting certificates as “proof” that their skill sets include an understanding of American accessibility requirements. …
In the first of two articles I have recently published on accommodations, I addressed what accommodations are. The second focused on what can happen when an organization turns down a valid request for an accommodation. This final article focuses on HOW to ask someone whether they need an accommodation.
The first thing that any person with mobility issues, a person with a service animal, or a person with vision/hearing loss looks for on a conference registration form is “Where do I tell them what I need to participate equally?”
The majority of conference registration forms I fill out don’t include a place for this information. Instead, they have a cheery, catch-all question at the end that says something to the effect of “anything else you would like to tell us?” …
Nine months ago, I was presented with a choice. My job responsibilities had grown beyond the ability of one person to manage the role. Even though I thought I was OK, my management was concerned with me burning out. The first question they asked me was, would I be interested in splitting my job into two pieces? A choice followed that question:
Which piece of the job did I want to fill going forward? …
My first presidential countdown clock started January 20, 2017, the day President Trump took office. My expectations of disability rights stagnating during his administration were more than met when I was named a “serial plaintiff,” and my right to file 504 complaints on behalf of children who had been discriminated against in K-12 settings was suspended for 9 months. Unfortunately, my expectations were exceeded at a horrifying level after the pandemic started, which shifted people with disabilities to the back of the line for jobs, ventilators, and COVID treatment.
My second countdown clock started last week, when Joe Biden was named President-elect on November 7 by several news organizations. The third (and hopefully last) will start on December 14th after the electoral college confirms Biden as the next president. I am not putting it past the current administration to try and pull some serious shenanigans as the date of their eviction looms. …
Having had a life-long mobility disability, I think I’ve heard it all, and then it never ceases to fail that someone reaches a new low.
This is Part 2 of a two-part article. Read Part 1, The Manager’s Practical Guide to Handling an Employee Newly Diagnosed With a Disability here.
An “accommodations request” is as simple as an individual communicating the following type of request through ANY channel. The request doesn’t have to be written, though in writing is easier to prove the request was made if there is a dispute later.
“I need X to do Y because Z”
Where X is the requested accommodation;
Y is the task being accommodated
and Z is the reason related to a health condition or disability.
The word “accommodation” does not need to be included in the request. In fact, “accommodation” is a very US-centric term. Other countries use different terms, including modifications and adjustments. …
My primary goal in life is to convince people to make things accessible, which is defined as making products and services work for people with disabilities. But to avoid the peaks and valleys of the accessibility emotional roller coaster, people just getting started on their accessibility journey need to accept the following statement at face value: Your first effort at accessibility is unlikely to be outstanding.
Accessibility is like speaking a foreign language or playing the violin. It takes a lot of practice before you are any good.
Fifty guidelines? How hard can it be? …
Greg Abbott is a wheelchair user, only the third wheelchair-using governor in United States history. What happened that caused him to need to use a wheelchair is clearly outlined in a very inspiration porn-like page on his personal website, touting his victory over pain through “perseverance” and “triumph over tragedy.”
But that wheelchair-using history didn’t stop him from recommending to a state regulatory board to remove LGBTQ protections and people with disabilities in the state social work system. …
PACER is the go-to tool for lawyers wanting information about the status of and filings for particular lawsuits. But PACER is wicked expensive, especially if you are interested in it for trends/research and aren’t specifically looking at the data for litigation purposes.
I’ve been very fortunate that Jason Taylor from UsableNet, a provider of accessibility technology and services, collects data from PACER to help inform UsableNet’s future services and clients on ensuring digital inclusiveness and avoid legal actions. You can read UsableNet’s mid-2020 accessibility litigation update here.
I discussed the number of accessibility lawsuits being even higher than the last two years, despite court closures due to COVID with Jason on LinkedIn. Then, I asked him to provide me with access to one week’s worth of cases (it happens to be the week of Sept 21, 2020) to see if I could analyze them in a way that informs people and lead them to positive accessibility action. Of course, this approach presumes that the organizations that are not yet accessible are long past the “it’s the right thing to do” argument, or they would have become accessible already. …